Disabled Access & Facilities

1. To provide the highest standard of medical services tailored to our practice population.

2. To treat all patients and staff with dignity, respect and courtesy, regardless of age, gender, ethnicity or disability.

3. To ensure that patients are seen by the most appropriate healthcare professional in a timely manner.

4. To focus on prevention of disease by promoting good health and empowering patients to make informed choices about their health and wellbeing.

5. To provide patients with an experience and environment that is comfortable, friendly and professional.

6. To understand and meet the needs of our patients, involve them in decisions about their care and encourage them to participate fully.

7. To ensure that all members of our team have the appropriate skills and training to carry out their roles effectively.

8.To promote a supportive working environment that values the contributions of all staff.

9. To maintain compliance with all Care Quality Commission regulations under the Health and Social Care Act 2008.

10. To maintain robust information governance procedures, safe medicines management and have systems in place for managing patient queries, feedback and complaints.

11. To work collaboratively with our local Integrated Care Board, local hospitals, community providers and social care services.